DO I NEED TO BE CONNECTED TO THE INTERNET?
Yes - you need to be connected to the internet to experience the show. Do not put your phone into airplane mode.
WHAT CAN I DO TO ENSURE I HAVE THE BEST EXPERIENCE?
DO YOU GIVE REFUNDS?
All tickets are non-refundable. If your enjoyment of the performance is in any way compromised due to the malfunctioning of the Darkfield Radio App, we will book you into an alternative show. You can find our full terms and conditions here.
DOES IT MATTER WHERE I AM IN THE WORLD?
CAN I DO DARKFIELD RADIO EXPERIENCES SOLO?
HOW DO I EXPERIENCE THE SHOW WITH SOMEONE ELSE?
You will both need to download the app, enter a code and join the event on your individual devices with headphones. When the show begins you will receive further instruction.
MY SHOW IS OUTSIDE - WHAT IF IT'S RAINING?
Shows can be done indoors in your home if it is raining - please recreate the set up of a bench or car at home, with space next to you and behind you.
KNOT HAS A SHOW LOCATED ON A BENCH AND IN A CAR - WHAT IF I DON'T HAVE ACCESS TO A BENCH OR CAR, OR DON'T FEEL SAFE?
Shows can be done indoors in your home if you can't do them outside - please recreate the set up of a bench or car at home, with space next to you and behind you.
WHY AREN'T MY CODES WORKING?
The codes will only become active 24 hours before your show time.
WHAT CAN I DO IF I AM HAVING ISSUES?
Check for a solid internet connection
Turn off VPN if you have one
Close all other apps
Restart the Darkfield Radio app
Restart the phone
Check device memory is not at capacity
If you have an Android phone please go to app settings > Darkfield Radio > clear cache
I NEED HELP
If none of the above resolve the issue, contact us for assistance
IF YOUR SHOW SAYS 'EVENT PREPARING' AND DOESN'T START AT THE ALLOCATED TIME?
Check you have an active internet connection.
Check that you have enough free storage (20MB)
Restart the application and try to open the show again.